Practice Outreach Coordinator

Description

About Our Company At Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, patients, and the clinical community. Doctors today are faced with the reality of spending more time on administrative tasks than caring for patients. Physician burnout and fatigue are an epidemic, and the healthcare experience and quality suffer as a result. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve.
About Your Team Are you looking to work with a high performing, fast growing and dynamic team? Altais and our subsidiaries, form one of the most recognized medical groups in California. We are 3,000+ physicians, working in over 40 cities in California, caring for more than 350,000 patients. If working in a mission driven organization supporting highly competent, hard-working, thoughtful clinicians who value good ideas and are passionate about reshaping healthcare excites you, then we are thrilled to welcome you to your new career.
This position is located in remotely (within the Bay Area, CA). We are flexible provided you are open to traveling to physician office locations as needed.
About Your Work As the Practice Outreach Coordinator you will be responsible for conducting outbound calls to systematically measure access and collect actionable data from provider offices for our Physician Relations team. This information will support the team in driving improved quality scores and improving access to care. You will focus on:

• Conducting outbound calls to primary care physician and certain specialist’s offices to collect data on appointment availability for both routine and urgent visits
• Consolidating findings into actionable data in Excel
• Communicate findings to Physician Relations Director for distribution to other stakeholders including quality contracting
• Support data collection needs for project plans created by Physician Relations team
• Conduct regular follow up with offices that are determined to have access concerns
• Other duties as assigned

The Skills, Experience & Education You Bring:

• High School Diploma or GED
• Strong interpersonal and customer service skills
• Excellent communication skills, both written and verbal.
• Computer skills; Microsoft Office Suite
• Strong data entry skills

You Share Our Mission & Values:

• You are passionate about improving the healthcare experience and want to be part of the Altais mission.
• You are bold and curious- willing to take risks, try new things and be creative.
• You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
• You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
• You co-create, knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
• You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.
Altais is a leading network of independent doctors focused on delivering personalized and high-quality health care in over 40 cities in California. Its network of more than 3,000 physicians, serving more than 355,000 HMO, ACO and PPO patients, is dedicated to improving care and reducing costs through innovative care management and care coordination programs, use of health care technology, and population health management strategies. For more than 30 years, Altais and its family of companies has proudly collaborated with leading hospitals and health plan providers to provide high quality care in California Please note that Brown & Toland Physicians is a wholly owned subsidiary of Altais Clinical Services, a division of Altais. Other subsidiaries in the Altais family of companies include Altais Medical Group Riverside and Family Care Specialists Medical Group. If you would like to search for other open positions within the Altais family of companies, please view the links below:

• Altais (https://altais.com/join-us/)
• Altais Medical Group Riverside (https://altais.com/altais-medical-group-riverside/employment-opportunities/)
• Family Care Specialists Medical Group (http://fcsmg.org/employment-opportunities/)